Returns

Natix offers a 15-day return policy on most products. Please note that some manufacturers or products have a no-return policy. We will make every attempt to assist with returns, however we must abide by the return policies stated by the manufacturers. Most manufacturers will not accept returns of opened products unless the product is received damaged or defective. Any non-defective returns for credit are subject to the fluctuating market value. The amount credited will be the lesser of the market value or purchase price. Requests for returns must be made within 15 days from shipment date. After the return period has elapsed, you must deal directly with the manufacturer or warranty provider. Failure to act within the 15-day period is defined as acceptance of the product(s) from Natix. Natix will not accept items that have been physically damaged or misused or abused by the customer. Use of this website constitutes agreement to all practices described herein.

Restocking fee:
All non-defective returns will be charged a $30 or 25% restocking fee, whichever is greater. Any returned defective items tested and found to be in working order will be assessed a $30 or 25% handling charge.

Packing returns:
All products returned must include all original manufacturer's boxes or packages with UPC codes, all packing materials, all manuals, all blank warranty cards, all accessories, and all other documentation included in the original shipment, unless otherwise agreed to by Natix. Retail boxes must not be written on, or they will be refused. Failure to include all items in return of product may result in the return not being accepted or the customer being charged for the missing items.

Shipping:
All returns must have shipping prepaid by the customer. Products being replaced or repaired by Natix will be returned at Natix expense, via ground freight, unless customer specifies otherwise and agrees to pay any and all additional shipping charges. Customer is responsible for all risks of loss and damage to any products being returned to Natix. We recommend that the customer fully insures their return for their own protection and that they use a carrier that provides them with tracking and proof of delivery.

Refunds:
Allow 30 days from acceptance of the return for all refunds or credits on approved RMA requests. Any non-defective returns for credit are subject to the fluctuating market value. The amount credited will be the lesser of the market value or purchase price.

Damaged products:
A damaged product is defined as a product that has been physically damaged during transit, where the box is damaged and the product inside is also damaged. If you should receive a visibly damaged product, refuse the shipment and immediately contact Natix. If the damaged product is accepted, note the damage on the carrier’s delivery record, save the product, save the original box and packaging and immediately notify Natix customer service at support@natix.com. A defective product is defined as one that has arrived in good condition, but fails to operate as the manufacturer intended.

Policy changes:
We reserve the right to change this policy at any time without further notice.

Request procedure
All returns must include a Natix RMA reference number. Failure to obtain and provide the RMA will result in the merchandise being refused and returned to the customer at the customer’s expense without any action by Natix. To obtain an RMA you must have the following information available: customer number, invoice number, serial number, reason for return, action requested (exchange/replacement/repair/refund/credit) and whether the merchandise has been opened or still has the manufacturer’s seal intact.

To initiate a return and to get an RMA reference number complete the form below.

An RMA is valid for 10 days, and all returned product(s) must be received during this time period. You must put your RMA reference number on the return shipping label. We recommend putting this on the attention line. ​Do not write on the exterior of any retail boxes which you are returning. If you do, the returned product will be refused. No exceptions.